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    Frequently asked questions

    What is a deskmat?

    A deskmat is, quite simply, a large mousepad designed to fit over a much larger area of your desk.

    With a deskmat, you can hold your keyboard and mouse, you can even use it as a coaster as well!

    Many are preferring deskmats over mousepads nowadays due to the comfort they provide and the extra large space to move your mouse, especially for competitive gaming.

    It also allows you to bring your desk aesthetic to the next level with some incredibly epic designs that you can purchase right here on our site!

    Can I cancel my order?

    Yes, we do allow cancellations of orders that haven't shipped out yet. Please reach out to us on the Contact Us tab or email support@moongrip.com with your order number. 

    How long does shipping take?

    Shipping times depend on what shipping you select and where you are located in the world. When you reach checkout there will be an estimate on how long shipping takes when choosing your shipping method. *International orders are subject to delays due residual affects caused by the Covid-19 pandemic.

    How much is shipping to my country?

    Shipping prices vary depending on location and shipping method chosen at checkout. You may check shipping rates at checkout prior to confirming your order.

     

    Custom Fees/Duties/Taxes?

    All orders to be shipped outside of the U.S. may be subject to a customs fee from the country of destination. Moongrip is not responsible to cover any international border charges. It is the responsibility of the consumer to be aware of their country's import process and arrange accordingly.

    If any orders have been returned being "unclaimed" the consumers will need to pay for the re-shipping of their order.