Cancellation Policy
Orders can be cancelled before they are shipped. If you need to make changes or cancel your order after payment, please contact us within 12 hours. Once the packaging and shipping process has begun, cancellations are no longer possible.
Refund Policy
Customer satisfaction is our top priority. You may request a refund or reshipment of your order under the following circumstances:
– If you do not receive your order within the guaranteed time frame (30 days, excluding 2-5 day processing time)
– If you receive the wrong item
– If you do not want the product received (return shipping costs are your responsibility and the item must be unused)
Please note that refunds will not be issued under the following circumstances:
– If your order does not arrive due to errors on your part (e.g. incorrect shipping address provided)
– If your order does not arrive due to exceptional circumstances beyond our control (e.g. customs delays, natural disasters)
Refund requests can be submitted within 15 days after the guaranteed delivery period (30 days) has passed. To request a refund, please send a message through the Contact Us page.